Mystery Crystal Box Terms & Conditions

All Mystery Boxes have an additional there working days processing time on top of our regular processing times. Choosing Priority delivery or Express options will NOT change the processing times.

Priority/Express Shipping begins once the order has been dispatched, this does NOT refer to the processing times. We work through orders by order number.

We cannot respond to emails or take into consideration any notes about preferences for Mystery Boxes sent after the order has been placed. We have made it easy for you to give us any information you feel necessary regarding your order, so please use this fully when ordering!

Please note we guarantee that your box is ALWAYS worth more than the price you pay for it, however variation in the number of crystals can occur due to the individual value of the crystals included.

Due to high volumes of orders for our mystery bundles, we cannot respond to messages identifying your crystals. 

Because Mystery Boxes are a personalised product to your exact needs, and time goes into designing them for you, they are Non-Refundable