Retail Store Refund Policy and Information
Eligibility for Refunds
At Aroma Quartz, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase from our retail stores, we are here to help. Our refund policy is as follows:
- Items must be returned within 30 days of purchase.
- Returned items must be in their original condition, unused, and with all original packaging and tags attached.
- Proof of purchase (receipt) is required for all returns.
Store Credit Only
Please note that we do not offer refunds to the original payment method. All approved returns will be issued as store credit. Store credit can be used for future purchases at any of our retail locations and does not expire.
Non-Refundable Items
The following items are non-returnable and non-refundable:
- Gift cards
- Sale items
- Perishable goods
- Items that have been used or damaged after purchase
Return Process
To return an item, please bring it to the Aroma Quartz store where it was purchased along with your receipt. Our staff will assist you with the return process and issue store credit accordingly.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please return it to the store where it was purchased as soon as possible. We will provide a replacement or store credit for the item.
Consumer Rights
Your statutory rights are not affected by our return policy. Under UK consumer law, you are entitled to a refund, repair, or replacement for faulty goods. If you believe your item is faulty, please bring it to our attention immediately.
Contact Information
For any questions or concerns regarding our refund policy, please speak with a member of our store staff or contact our customer service team at hello@aroma-quartz.com. We are here to ensure your satisfaction with Aroma Quartz.
Thank you for shopping with Aroma Quartz. We appreciate your business and look forward to serving you again.