Eligibility for Refunds
We strive to ensure our customers are completely satisfied with their purchases. If you receive a damaged or incorrect item, or if you are dissatisfied with your purchase, you may request a refund under the following conditions:
- The item must be returned in its original condition, unused, and with all original packaging.
- Refund requests must be made within 30 days of receiving your order.
Non-Refundable Items
Please note that the following items are non-returnable and non-refundable:
- Gift cards
- Sale items
- Perishable goods
Return Process
To initiate a return, please contact our customer service team at hello@aroma-quartz.com with your order details and reason for the return. We will provide you with further instructions on how to proceed. Do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will provide a prepaid return label.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at hello@aroma-quartz.com. We will arrange for a replacement or refund as quickly as possible.
Contact Information
For any questions or concerns regarding refunds, please contact our customer service team at hello@aroma-quartz.com. We are here to assist you and ensure your satisfaction with Aroma Quartz.