Returns, Refunds & Exchanges

Eligibility for Refunds

We strive to ensure our customers are completely satisfied with their purchases. If you receive a damaged or incorrect item, or if you are dissatisfied with your purchase, you may request a refund under the following conditions:

• The item must be returned in its original condition, unused, and with all original packaging.
• Refund requests must be made within 30 days of receiving your order.

Non-Refundable Items

Please note that the following items are non-returnable and non-refundable:

• Gift cards
• Sale items
• Perishable goods

Return Process

To initiate a return, please contact our customer service team at hello@aroma-quartz.com with your order details and reason for the return. We will provide you with further instructions on how to proceed. Do not send items back without prior authorization.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will provide a prepaid return label.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at hello@aroma-quartz.com. We will arrange for a replacement or refund as quickly as possible.

Contact Information

For any questions or concerns regarding refunds, please contact our customer service team at hello@aroma-quartz.com. We are here to assist you and ensure your satisfaction with Aroma Quartz.

Retail Store Refund Policy and Information

Eligibility for Refunds

At Aroma Quartz, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase from our retail stores, we are here to help. Our refund policy is as follows:

• Items must be returned within 30 days of purchase.
• Returned items must be in their original condition, unused, and with all original packaging and tags attached.
• Proof of purchase (receipt) is required for all returns.

Store Credit Only

Please note that we do not offer refunds to the original payment method. All approved returns will be issued as store credit. Store credit can be used for future purchases at any of our retail locations and does not expire.

Non-Refundable Items

The following items are non-returnable and non-refundable:

• Gift cards
• Sale items
• Perishable goods
• Items that have been used or damaged after purchase

Return Process

To return an item, please bring it to the Aroma Quartz store where it was purchased along with your receipt. Our staff will assist you with the return process and issue store credit accordingly.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please return it to the store where it was purchased as soon as possible. We will provide a replacement or store credit for the item.

Consumer Rights

Your statutory rights are not affected by our return policy. Under UK consumer law, you are entitled to a refund, repair, or replacement for faulty goods. If you believe your item is faulty, please bring it to our attention immediately.

Contact Information

For any questions or concerns regarding our refund policy, please speak with a member of our store staff or contact our customer service team at hello@aroma-quartz.com. We are here to ensure your satisfaction with Aroma Quartz.

Thank you for shopping with Aroma Quartz. We appreciate your business and look forward to serving you again.